In this blog, we are addressing the issue of customer reviews. In this age of social media, all kinds of reviews are popping up in various places online, and people often look at them before purchasing goods and services. You can find reviews on sites such as Google, Yahoo and Yelp. What happens when you look at a Santa Cruz property management company and you see there are only two stars associated with that company? We encourage you to read those reviews.
Four stars are something you might look for in a restaurant or a hotel. Just because a property management company doesn’t have four star reviews, that doesn’t mean they aren’t doing a good job for their property owners. This business is a little different. Perhaps if you read the reviews, you’ll see that tenants are complaining that they didn’t get their whole security deposit back. As a property owner, that might be a good thing because it means that property manager is diligent about withholding a deposit if there is damage left behind at a property.
The important thing to remember is that you won’t learn a lot just by glancing at the number of stars a property management company has on these review sites. Take the time to read those reviews because there is probably some good information that can clue you in to the quality of the property management company.
If you have any questions about how to read customer reviews, or you’d like more information on the services we provide, please don’t hesitate to contact us at Portola Property Management.