(831) 475-1355 After-Hours Emergency: (888) 315-7713

Scotts Valley Property Management Professionals

The Scotts Valley rental market is a great place to own an investment property and if you want to earn as much as you can on it, you’ll need to do things right. We can help. At Portola Property Management, we work with owners and investors who are looking for tenants, enforcing leases, and trying to keep up with maintenance. We take away the headaches and the hassles.

The depth of our experience is one of the reason we’re the leaders in residential management throughout the Scotts Valley region. We understand the complex local, state, and federal rental laws. We have an in-house maintenance team and great relationships with local vendors. We’re proactive, responsive, and empathetic. We know your stresses and your sense of urgency when it comes to your property. We want to help you have a successful investment experience

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From tenant placement to lease renewals and rent collection, your Portola Property Management team is ready to take on any challenges that come with your property. We’ll show you how it’s done, and we’ll help you enjoy the rewards of real estate investing.

Scotts Valley Property Management Services for Owners and Investors

Placing High-Performance Tenants

You can’t have a great investment experience without a great tenant.

When your property is vacant, you’re losing money. So, we minimize that loss by working quickly to advertise your home, show the property, and screen applications. The result is a tenant who has met all of our high standards, and the beginning of a successful rental experience for everyone.

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Effective tenant screening starts with verifying information such as income, rental history, employment, and credit. We want to make sure we’re renting to someone who is financially responsible and has a history of taking care of rental homes and following lease terms. We comply with all fair housing laws while screening, and provide tenants with our rental criteria before they even apply.

Once we’ve approved a tenant, we’ll handle the move-in inspection, collect the security deposit, and discuss all of our expectations and the tenant’s responsibilities. This establishes a professional and respectful relationship with the resident, which we’ll nurture throughout the lease term.

Working with owners throughout Scotts Valley, including Skypark and The Vineyards.

Maintaining Scotts Valley Properties

Routine maintenance is usually handled by our in-house management team. This saves our owners money and ensures repairs are taken care of immediately and professionally. Tenants make these maintenance requests online, and we document and track every part of the repair process.

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When there’s an emergency, tenants know they can reach us 24 hours a day. We immediately diagnose the problem and do everything we can to mitigate further damages and expenses. When work is required that exceeds the expertise of our in-house technicians, we work with a reliable and affordable team of local vendors and contractors.

We keep your investment well-maintained, and we keep your tenants happy. This responsiveness cuts your costs and increases your tenant retention.

Our process is automated and personal. We are always keeping an eye on your property to ensure there aren’t any deferred maintenance issues or unreported repairs. We won’t spend more than $500 without getting your approval. You can trust us with your home – we care for it like it’s our own.

Maintaining rentals in Scotts Valley neighborhoods, including zip codes 95060, 95066, and 95067.

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How Does Portola Property Management Protect Your Investment?

Every owner needs different supports, resources, and services from their property management company. That’s why we provide customized plans and personalized formulas. We don’t expect your property to be exactly like the others we manage.

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We’re systemized and automated, but flexible enough to what makes sense, especially when it comes to protecting your home.

We protect you from liability and risk by placing excellent, well-screened tenants, following all of the laws and regulations pertaining to the rental industry in California, and proactively maintaining your home. We take care of all the accounting and bookkeeping, and we’re transparent with everything we do.

You won’t have to worry about unpaid rent, property damage, or out-of-control pets. We have been managing properties effectively for many years, and we’re here to help you have a better rental experience. We’ll protect the value of your asset and help you avoid costly and common mistakes.

Rent Range Stacked Neutral Report

How Much Can You Earn on Your Scotts Valley Investment Property?

Trying to price your Scotts Valley rental home, and you don’t know where to start?

We can help. Portola Property Management has access to the most reliable data and the most up-to-date market statistics. We follow the trends in both the sales and the rental markets, which give us a good idea of where to price your home. We’ll consider the condition, age, and location of your property, as well as how it measures up against the competition. Talk to us about a free rental analysis.

Just wanted to check in, as we just got the deposit, which looks all fine and clear. So, we want to say goodbye and thank you guys for the friendly and professional service! It was a pleasure working with all of you and we want to wish you a great New Year ahead!

Maria and Jack

How Much Does Santa Cruz Property Management Cost?

Give us a call to learn more about our pricing options.

Leasing Only Service
Silver
Gold
Leasing Fee 70% of 1 Month's Rent 1/2 of 1 Month's Rent 1/2 of 1 Month's Rent
Monthly Management Fee No Monthly Fee 7% 9%
Rent Analysis
Listing & Marketing
Tenant Screening & Placement
Lease Preparation
Financial Reporting
Rent Collection
Accounting
Move-out Inspections
Serving Notices
Tenant Correspondence
Handling Security Deposits
24/7 Emergency Line
Eviction Coordination
Annual Inspections $100 initial, $50 per additional
Annual Admin Fee $60
Annual FTB Compliance Fee $125
Owner Requested Inspections $100 $50
Lease Extension $100 $100
Close Out File $300 $150
New Property with Existing Tenant $500 $250
Santa Cruz City Inspection $100 initial, $50 per additional $50
Maintenance Coordination 10% 10% 10% ($500 cap)

Leasing Only Service

70% of 1 Month's Rent Lease Fee
No Monthly Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Silver

1/2 of 1 Month's Rent
7% Management Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Financial Reporting

Year-end Statement & 1099

Rent Collection

Includes dealing with tenants who don't pay on time or who do not pay at all.

Accounting

Detailed monthly owner statements so you can stay on top of your cashflow

Move-out Inspections

Detailed inspection with photos

Serving Notices

If there is a need to serve a notice to your tenant, our team will ensure we meet the legal deadlines and file the proper paperwork

Tenant Correspondence

Any and all correspondence related to the tenancy will be handled by PPM

Handling Security Deposits

We'll handle all security deposit related responsibilities which includes holding it in a proper escrow account, making proper deductions, and processing returns or disputes.

Eviction Coordination

Should there be a need to evict a tenant, we'll coordinate with our attorney to ensure legal compliance

24/7 Emergency Line

Tenants can rest assured that they can call us for emergency maintenance concerns

Annual Inspections

Annual preventative maintenance check to mitigate liability and future potential damage to property: $100 initial, $50 per additional

Annual Admin Fee

Basic admin costs for closing out the end of the year: $60

Annual FTB Compliance Fee

Property owners who live out of California are subject to quarterly withholding as required by the Franchise Tax Board. (Note: we are able to get exemptions to this requirement for many of our out of state owners)

Owner Requested Inspections


Lease Extension

Costs associated with resigning a new lease with a current tenant: $100

Close Out File

Prep for closing out a clients file: $300

New Property with Existing Tenant

When taking on a new property PPM will sign up the tenant on our lease agreement and have the tenant complete a new application: $500

Santa Cruz City Inspection

PPM will meet the City Inspector and/or perform self-certification, including processing paperwork & payment of fees on behalf of owner: $100 initial, $50 per additional

Maintenance Coordination

We have our own Maintenance Department to keep costs down. We also coordinate with licensed & insured vendors when necessary to take care of repairs and maintenance items on your property: 10%

Gold

100% Lease Fee
10% Management Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Financial Reporting

Year-end Statement & 1099

Rent Collection

Includes dealing with tenants who don't pay on time or who do not pay at all.

Accounting

Detailed monthly owner statements so you can stay on top of your cashflow

Move-out Inspections

Detailed inspection with photos

Serving Notices

If there is a need to serve a notice to your tenant, our team will ensure we meet the legal deadlines and file the proper paperwork

Tenant Correspondence

Any and all correspondence related to the tenancy will be handled by PPM

Handling Security Deposits

We'll handle all security deposit related responsibilities which includes holding it in a proper escrow account, making proper deductions, and processing returns or disputes.

24/7 Emergency Line

Tenants can rest assured that they can call us for emergency maintenance concerns

Annual Inspections

Annual preventative maintenance check to mitigate liability and future potential damage to property

Annual Admin Fee

Basic admin costs for closing out the end of the year

Annual FTB Compliance Fee

Property owners who live out of California are subject to quarterly withholding as required by the Franchise Tax Board. (Note: we are able to get exemptions to this requirement for many of our out of state owners)

Owner Requested Inspections


Lease Extension

Costs associated with resigning a new lease with a current tenant: $100

Close Out File

Prep for closing out a clients file: $150

New Property with Existing Tenant

When taking on a new property PPM will sign up the tenant on our lease agreement and have the tenant complete a new application: $250

Santa Cruz City Inspection

PPM will meet the City Inspector and/or perform self-certification, including processing paperwork & payment of fees on behalf of owner: $50

Maintenance Coordination

We have our own Maintenance Department to keep costs down. We also coordinate with licensed & insured vendors when necessary to take care of repairs and maintenance items on your property: 10% ($500 cap)

Here’s What We Generally Charge:

N

Tenant Placement Only:

70 percent of one full month’s rent, plus advertising costs

N

Tenant Placement with Full Service Management:

50 percent of one full month’s rent, plus advertising costs

N

Full Service Management:

Usually between 8 and 10 percent of the monthly rent collected. Talk to us – this fee often depends on your property and a number of other factors.

N

Maintenance Services:

10 percent coordination fee on work done by outside vendors ($250 maximum).
No coordination fee on work provided by in-house maintenance manager.

Working with Portola Property Management

With customized property management plans and unparalleled customer service, you might expect our prices to be out of you budget. They’re not. We’re competitive and fair, and we’d love to tell you how our property management services save you money and help you earn more on your investment. Let’s learn more about each other.

Areas We Serve

We serve all of Santa Cruz County including:

Santa Cruz
Capitola
Aptos
La Selva Beach
Scotts Valley
Watsonville

National Association of Residential Property Managers logo/badge
Equal Housing Opportunity logo/badge
Good Times -Best 2014 logo/badge
Good Times -Best 2014 logo/badge

What People Are Saying About Us

4.8/5
4.8 /5
51 Reviews

Survey
5.0/5
Sep 19, 2022
Portola Property Management Robert
Repairs were done quickly and professionally.
Facebook
5.0/5
Sep 8, 2022
Facebook Portola Property Management Ngabire
WOW!! I'm still looking at my bank account with amazement, I remember a few months back I had nothing I couldn't boast of 1000$ in my bank account cause I've lost my life savings and pension to scammers, I had lost all hope in life. until Mrs. Clarice Haynes, the lady who changed my life totally. I had concluded that all account managers in groups were scammers but she proved me wrong, every time I apologize to her for doubting her from the start. Everyone needs to meet HER. She is the one, I urge you reading this not to conclude that every account manager are the same I propose you try Mrs. Clarice Haynes and see for yourself before concluding. Reach Her at Email:claricehaynestrades@gmail.com WhatsApp:+1(705)806-0465
Survey
5.0/5
Aug 24, 2022
Portola Property Management Lupe
I submitted a request and got a response quick
Google
5.0/5
Aug 20, 2022
Google Portola Property Management Stephen
These guys have been my manager for many years, they do all the heavy lifting, all the background checks taxes insurance emergencies landscaping…… and I get a check every month on time, and a statement to give to my bookkeeper at tax time.. I am living the dream because of these awesome women 🙏❤️👍👏🌹🇺🇸
Survey
5.0/5
Jul 27, 2022
Portola Property Management James
Portola Property managers were attentive to our needs, and it has been a pleasure working with them during our move in. The house is clean and tidy, A couple of small repairs were needed, and they were performed by a very friendly handyman (Mike). We are very happy in our new home.
Survey
4.0/5
Jul 14, 2022
Portola Property Management Ron
I was very happy with the process to get my leaking hot water tank replaced. I was able to do it through the property management website and the job was completed very fast. Communicating with the management company has been an issue in the past when I was applying for my lease but I believe their lack of response was due to them being overwhelmed during COVID.
Survey
4.0/5
Jun 19, 2022
Portola Property Management JC
Been at this rental for years, very happy
Google
5.0/5
Jun 6, 2022
Google Portola Property Management Shelly
Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!
Google
5.0/5
May 24, 2022
Google Portola Property Management Tricia
Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.
Survey
4.0/5
May 19, 2022
Portola Property Management Shelly
Not any problems with Portola. They did a good job getting me a home during the beginning of the pandemic. No complaints! Friendly staff
Google
5.0/5
May 19, 2022
Google Portola Property Management Bob
PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.
Survey
5.0/5
May 16, 2022
Portola Property Management Louise
Thank you.
Survey
5.0/5
May 16, 2022
Portola Property Management Cary
Excellent maintenance practices and friendly staff.
Google
5.0/5
May 16, 2022
Google Portola Property Management Josh
Portola has managed our condo for a few years. They were very helpful in managing some renovations. Bookkeeping is prompt and well documented. We have been very happy with their services.
Google
5.0/5
May 16, 2022
Google Portola Property Management Stephen
Saving me money, grey hair,ulcers,trouble,time .....they guys let me sleep nights and NOT WORRY about tenants or leaks or….ANYTHING!!
Survey
5.0/5
Apr 24, 2022
Portola Property Management Robert
We had a very pleasant experience at 204 Vista Prieta Court for 5 years....The management team did a good job with solving problems as soon as possible....Carissa did an excellent job of taking over when Sue and Kelly left......Thank You for all you did......You all take care!!
Survey
5.0/5
Apr 23, 2022
Portola Property Management Arnoldus
Perfect
Survey
5.0/5
Apr 22, 2022
Portola Property Management Ascencion
Laura Gide me exactly as i need thanks Laura i wish she work for me
Survey
5.0/5
Apr 19, 2022
Portola Property Management Dustin
The vendor did a great job, and was happy with the work and the amount of time it took to finish the job.
Survey
5.0/5
Feb 19, 2022
Portola Property Management Marie
The maintenance man worked quickly to resolve the issue.
Survey
5.0/5
Feb 17, 2022
Portola Property Management Reynaldo
The repair was done quick to my satisfaction.
Survey
4.0/5
Feb 16, 2022
Portola Property Management Staci
Karissa is great!
Google
5.0/5
Jan 13, 2022
Google Portola Property Management Sylvia
Great people to do business with, fast and friendly, Happy new year!!
Google
5.0/5
Jan 5, 2022
Google Portola Property Management SC
We have rented with PPM for over 2 years and they have been great to rent from. They are very responsive with maintenance requests. The portal they utilize for rent payments and maintenance requests is easy to use. We highly recommend renting with Portola Property management!
Survey
5.0/5
Dec 19, 2021
Portola Property Management Stacey
We have really enjoyed renting through Portola property management. They respond quickly to anything needed!

Community Affiliations

Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:

Community Affiliations of Portola Property Management

We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Portola Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Portola Property Management

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
rentals@portolarentals.com
After-Hours Emergency: (888) 315-7713
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management