Maintaining Your Santa Cruz investment
We are uniquely prepared to handle your maintenance needs because we have a combination of in-house maintenance team members as well as great relationships with some of the best vendors and contractors in Santa Cruz.
This means we’re able to keep your repairs affordable, and we can help you budget and plan for long term maintenance needs and preventative or seasonal service schedules.
Maintaining your property is an important part of preserving its condition and allowing its value to grow. Inspections go hand-in-hand with our maintenance plans. We won’t let a tenant live in your home for years without taking a look inside annually. We’re protecting your property from damage that can be caused by deferred and unreported maintenance.
In-House Maintenance Keeps Repairs Cost Effective
With an in-house maintenance team, small repairs are taken care of immediately. There’s no need to wait for a vendor’s schedule to open up when something simple needs to be fixed or replaced. Our staff members work hard to keep our rental properties in good shape.
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They’re respectful to your tenants and they don’t waste time or money.
Our in-house maintenance manager receives maintenance requests and quickly coordinates the work that’s needed. We can schedule any repairs or visits directly with the tenants, which keeps the entire process efficient. We also document every part of the repair, and you can follow the progress through your online portal.
Any maintenance work over $500 must be approved by you first. If it’s a smaller repair or an emergency, we use our best judgment and do everything we can to mitigate future and more expensive damage.
Partnering with Licensed and Insured Vendors
Not every repair that’s needed can be managed expertly by our maintenance staff. We recognize this, and have put together a team of preferred vendors and contractors who understand the unique needs of rental property and the importance of being responsive.
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We work with those vendors when we need a specific level or expertise or assistance in managing a full workload.
Our vendors understand our theory of property management. They treat all of the repairs we request with the same sense of urgency as our in-house team. They also provide us with their best pricing, ensuring that owners don’t overpay for their services.
Inspections to Protect Your Property Condition
Inspections are important for a number of reasons. At Portola Property Management, we conduct them to ensure there isn’t any lingering maintenance work that the tenants have not requested. We know that repairs don’t get easier with time. They definitely don’t get cheaper with time.
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Our inspection at the beginning and end of a lease term allows us to evaluate your property once again and to make sure it’s ready for the next tenant. It also gives us the opportunity to make any repairs, upgrades, and improvements.
A maintenance walk-through during the tenancy allows us to talk with the tenant about the property and to make sure everything is working as it should.
We believe in responsive, cost-effective maintenance that protects your property’s value and contributes to better tenant retention.
How Much Does Santa Cruz Property Management Cost?
Give us a call to learn more about our pricing options.
Leasing Only Service |
Silver |
Gold |
|
|---|---|---|---|
| Leasing Fee | 70% of 1 Month's Rent | 1/2 of 1 Month's Rent | 1/2 of 1 Month's Rent |
| Monthly Management Fee | No Monthly Fee | 7% | 9% |
| Rent Analysis | |||
| Listing & Marketing | |||
| Tenant Screening & Placement | |||
| Lease Preparation | |||
| Financial Reporting | |||
| Rent Collection | |||
| Accounting | |||
| Move-out Inspections | |||
| Serving Notices | |||
| Tenant Correspondence | |||
| Handling Security Deposits | |||
| 24/7 Emergency Line | |||
| Eviction Coordination | |||
| Annual Inspections | $100 initial, $50 per additional | ||
| Annual Admin Fee | $60 | ||
| Annual FTB Compliance Fee | $125 | ||
| Owner Requested Inspections | $100 | $50 | |
| Lease Extension | $100 | $100 | |
| Close Out File | $300 | $150 | |
| New Property with Existing Tenant | $500 | $250 | |
| Santa Cruz City Inspection | $100 initial, $50 per additional | $50 | |
| Maintenance Coordination | 10% | 10% | 10% ($500 cap) |
Leasing Only Service
No Monthly Fee
Rent Analysis
Listing & Marketing
Tenant Screening & Placement
Lease Preparation
Silver
7% Management Fee
Rent Analysis
Listing & Marketing
Tenant Screening & Placement
Lease Preparation
Financial Reporting
Rent Collection
Accounting
Move-out Inspections
Serving Notices
Tenant Correspondence
Handling Security Deposits
Eviction Coordination
24/7 Emergency Line
Annual Inspections
Annual Admin Fee
Annual FTB Compliance Fee
Owner Requested Inspections
Lease Extension
Close Out File
New Property with Existing Tenant
Santa Cruz City Inspection
Maintenance Coordination
Gold
10% Management Fee
Rent Analysis
Listing & Marketing
Tenant Screening & Placement
Lease Preparation
Financial Reporting
Rent Collection
Accounting
Move-out Inspections
Serving Notices
Tenant Correspondence
Handling Security Deposits
24/7 Emergency Line
Annual Inspections
Annual Admin Fee
Annual FTB Compliance Fee
Owner Requested Inspections
Lease Extension
Close Out File
New Property with Existing Tenant
Santa Cruz City Inspection
Maintenance Coordination
Just wanted to check in, as we just got the deposit, which looks all fine and clear. So, we want to say goodbye and thank you guys for the friendly and professional service! It was a pleasure working with all of you and we want to wish you a great New Year ahead!
Areas We Serve
We serve all of Santa Cruz County including:
✓ Santa Cruz
✓ Capitola
✓ Aptos
✓ La Selva Beach
✓ Scotts Valley
✓ Watsonville
What People Are Saying About Us
Community Affiliations
Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:
We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.
Want to Learn More?
If you’d like to learn more about our properties and what it’s like to work with Portola Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.
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Portola Property Management
1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
rentals@portolarentals.com
After-Hours Emergency: (888) 315-7713
CA DRE #02124826
Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management
