(831) 475-1355 After-Hours Emergency: (831) 621-1888

Maintaining Your Santa Cruz investment

We are uniquely prepared to handle your maintenance needs because we have a combination of in-house maintenance team members as well as great relationships with some of the best vendors and contractors in Santa Cruz.

This means we’re able to keep your repairs affordable, and we can help you budget and plan for long term maintenance needs and preventative or seasonal service schedules.

Maintaining your property is an important part of preserving its condition and allowing its value to grow. Inspections go hand-in-hand with our maintenance plans. We won’t let a tenant live in your home for years without taking a look inside annually. We’re protecting your property from damage that can be caused by deferred and unreported maintenance.

Rent Range Stacked Neutral Report

In-House Maintenance Keeps Repairs Cost Effective

With an in-house maintenance team, small repairs are taken care of immediately. There’s no need to wait for a vendor’s schedule to open up when something simple needs to be fixed or replaced. Our staff members work hard to keep our rental properties in good shape.

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They’re respectful to your tenants and they don’t waste time or money.

Our in-house maintenance manager receives maintenance requests and quickly coordinates the work that’s needed. We can schedule any repairs or visits directly with the tenants, which keeps the entire process efficient. We also document every part of the repair, and you can follow the progress through your online portal.

Any maintenance work over $500 must be approved by you first. If it’s a smaller repair or an emergency, we use our best judgment and do everything we can to mitigate future and more expensive damage.

Partnering with Licensed and Insured Vendors

Not every repair that’s needed can be managed expertly by our maintenance staff. We recognize this, and have put together a team of preferred vendors and contractors who understand the unique needs of rental property and the importance of being responsive.

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We work with those vendors when we need a specific level or expertise or assistance in managing a full workload.

Our vendors understand our theory of property management. They treat all of the repairs we request with the same sense of urgency as our in-house team. They also provide us with their best pricing, ensuring that owners don’t overpay for their services.

Inspections to Protect Your Property Condition

Inspections are important for a number of reasons. At Portola Property Management, we conduct them to ensure there isn’t any lingering maintenance work that the tenants have not requested. We know that repairs don’t get easier with time. They definitely don’t get cheaper with time.

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Our inspection at the beginning and end of a lease term allows us to evaluate your property once again and to make sure it’s ready for the next tenant. It also gives us the opportunity to make any repairs, upgrades, and improvements.

A maintenance walk-through during the tenancy allows us to talk with the tenant about the property and to make sure everything is working as it should.

We believe in responsive, cost-effective maintenance that protects your property’s value and contributes to better tenant retention.

How Much Does Santa Cruz Property Management Cost?

Give us a call to learn more about our pricing options.

Leasing Only Service
Silver
Gold
Leasing Fee 70% of 1 Month's Rent 1/2 of 1 Month's Rent 1/2 of 1 Month's Rent
Monthly Management Fee No Monthly Fee 7% 9%
Rent Analysis
Listing & Marketing
Tenant Screening & Placement
Lease Preparation
Financial Reporting
Rent Collection
Accounting
Move-out Inspections
Serving Notices
Tenant Correspondence
Handling Security Deposits
24/7 Emergency Line
Eviction Coordination
Annual Inspections $100 initial, $50 per additional
Annual Admin Fee $60
Annual FTB Compliance Fee $125
Owner Requested Inspections $100 $50
Lease Extension $100 $100
Close Out File $300 $150
New Property with Existing Tenant $500 $250
Santa Cruz City Inspection $100 initial, $50 per additional $50
Maintenance Coordination 10% 10% 10% ($500 cap)

Leasing Only Service

70% of 1 Month's Rent Lease Fee
No Monthly Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Silver

1/2 of 1 Month's Rent
7% Management Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Financial Reporting

Year-end Statement & 1099

Rent Collection

Includes dealing with tenants who don't pay on time or who do not pay at all.

Accounting

Detailed monthly owner statements so you can stay on top of your cashflow

Move-out Inspections

Detailed inspection with photos

Serving Notices

If there is a need to serve a notice to your tenant, our team will ensure we meet the legal deadlines and file the proper paperwork

Tenant Correspondence

Any and all correspondence related to the tenancy will be handled by PPM

Handling Security Deposits

We'll handle all security deposit related responsibilities which includes holding it in a proper escrow account, making proper deductions, and processing returns or disputes.

Eviction Coordination

Should there be a need to evict a tenant, we'll coordinate with our attorney to ensure legal compliance

24/7 Emergency Line

Tenants can rest assured that they can call us for emergency maintenance concerns

Annual Inspections

Annual preventative maintenance check to mitigate liability and future potential damage to property: $100 initial, $50 per additional

Annual Admin Fee

Basic admin costs for closing out the end of the year: $60

Annual FTB Compliance Fee

Property owners who live out of California are subject to quarterly withholding as required by the Franchise Tax Board. (Note: we are able to get exemptions to this requirement for many of our out of state owners)

Owner Requested Inspections


Lease Extension

Costs associated with resigning a new lease with a current tenant: $100

Close Out File

Prep for closing out a clients file: $300

New Property with Existing Tenant

When taking on a new property PPM will sign up the tenant on our lease agreement and have the tenant complete a new application: $500

Santa Cruz City Inspection

PPM will meet the City Inspector and/or perform self-certification, including processing paperwork & payment of fees on behalf of owner: $100 initial, $50 per additional

Maintenance Coordination

We have our own Maintenance Department to keep costs down. We also coordinate with licensed & insured vendors when necessary to take care of repairs and maintenance items on your property: 10%

Gold

100% Lease Fee
10% Management Fee

Rent Analysis

We look at different factors to give you the best rental price for your property

Listing & Marketing

We market your property to tenants and handle all the inquiries and showings

Tenant Screening & Placement

Credit and eviction background screening

Lease Preparation

We'll prepare a strong lease that will protect you as a landlord

Financial Reporting

Year-end Statement & 1099

Rent Collection

Includes dealing with tenants who don't pay on time or who do not pay at all.

Accounting

Detailed monthly owner statements so you can stay on top of your cashflow

Move-out Inspections

Detailed inspection with photos

Serving Notices

If there is a need to serve a notice to your tenant, our team will ensure we meet the legal deadlines and file the proper paperwork

Tenant Correspondence

Any and all correspondence related to the tenancy will be handled by PPM

Handling Security Deposits

We'll handle all security deposit related responsibilities which includes holding it in a proper escrow account, making proper deductions, and processing returns or disputes.

24/7 Emergency Line

Tenants can rest assured that they can call us for emergency maintenance concerns

Annual Inspections

Annual preventative maintenance check to mitigate liability and future potential damage to property

Annual Admin Fee

Basic admin costs for closing out the end of the year

Annual FTB Compliance Fee

Property owners who live out of California are subject to quarterly withholding as required by the Franchise Tax Board. (Note: we are able to get exemptions to this requirement for many of our out of state owners)

Owner Requested Inspections


Lease Extension

Costs associated with resigning a new lease with a current tenant: $100

Close Out File

Prep for closing out a clients file: $150

New Property with Existing Tenant

When taking on a new property PPM will sign up the tenant on our lease agreement and have the tenant complete a new application: $250

Santa Cruz City Inspection

PPM will meet the City Inspector and/or perform self-certification, including processing paperwork & payment of fees on behalf of owner: $50

Maintenance Coordination

We have our own Maintenance Department to keep costs down. We also coordinate with licensed & insured vendors when necessary to take care of repairs and maintenance items on your property: 10% ($500 cap)

Just wanted to check in, as we just got the deposit, which looks all fine and clear. So, we want to say goodbye and thank you guys for the friendly and professional service! It was a pleasure working with all of you and we want to wish you a great New Year ahead!

Maria and Jack

Areas We Serve

We serve all of Santa Cruz County including:

Santa Cruz
Capitola
Aptos
La Selva Beach
Scotts Valley
Watsonville

National Association of Residential Property Managers logo/badge
Equal Housing Opportunity logo/badge
Good Times -Best 2014 logo/badge
Good Times -Best 2014 logo/badge

What People Are Saying About Us

4.8/5
4.8 /5
45 Reviews

Survey
4.0/5
Jun 19, 2022
Portola Property Management JC
Been at this rental for years, very happy
Google
5.0/5
Jun 6, 2022
Google Portola Property Management Shelly
Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!
Google
5.0/5
May 24, 2022
Google Portola Property Management Tricia
Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.
Survey
4.0/5
May 19, 2022
Portola Property Management Shelly
Not any problems with Portola. They did a good job getting me a home during the beginning of the pandemic. No complaints! Friendly staff
Google
5.0/5
May 19, 2022
Google Portola Property Management Bob
PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.
Survey
5.0/5
May 16, 2022
Portola Property Management Louise
Thank you.
Survey
5.0/5
May 16, 2022
Portola Property Management Cary
Excellent maintenance practices and friendly staff.
Google
5.0/5
May 16, 2022
Google Portola Property Management Josh
Portola has managed our condo for a few years. They were very helpful in managing some renovations. Bookkeeping is prompt and well documented. We have been very happy with their services.
Google
5.0/5
May 16, 2022
Google Portola Property Management Stephen
Saving me money, grey hair,ulcers,trouble,time .....they guys let me sleep nights and NOT WORRY about tenants or leaks or….ANYTHING!!
Survey
5.0/5
Apr 24, 2022
Portola Property Management Robert
We had a very pleasant experience at 204 Vista Prieta Court for 5 years....The management team did a good job with solving problems as soon as possible....Carissa did an excellent job of taking over when Sue and Kelly left......Thank You for all you did......You all take care!!
Survey
5.0/5
Apr 23, 2022
Portola Property Management Arnoldus
Perfect
Survey
5.0/5
Apr 22, 2022
Portola Property Management Ascencion
Laura Gide me exactly as i need thanks Laura i wish she work for me
Survey
5.0/5
Apr 19, 2022
Portola Property Management Dustin
The vendor did a great job, and was happy with the work and the amount of time it took to finish the job.
Survey
5.0/5
Feb 19, 2022
Portola Property Management Marie
The maintenance man worked quickly to resolve the issue.
Survey
5.0/5
Feb 17, 2022
Portola Property Management Reynaldo
The repair was done quick to my satisfaction.
Survey
4.0/5
Feb 16, 2022
Portola Property Management Staci
Karissa is great!
Google
5.0/5
Jan 13, 2022
Google Portola Property Management Sylvia
Great people to do business with, fast and friendly, Happy new year!!
Google
5.0/5
Jan 5, 2022
Google Portola Property Management SC
We have rented with PPM for over 2 years and they have been great to rent from. They are very responsive with maintenance requests. The portal they utilize for rent payments and maintenance requests is easy to use. We highly recommend renting with Portola Property management!
Survey
5.0/5
Dec 19, 2021
Portola Property Management Stacey
We have really enjoyed renting through Portola property management. They respond quickly to anything needed!
Google
5.0/5
Dec 7, 2021
Google Portola Property Management Michele
Portola Property Management has been very responsive and through in all aspects of our professional interactions and communication. They have helped guide and update us through this pandemic. We recently had a very challenging tenant and they focused on the big picture while being very concerned with our needs.
Google
5.0/5
Nov 27, 2021
Google Portola Property Management Dori
Whenever I’ve had a question or a problem concerning our property, a call or an email to “client care” resolved my concerns within the day.
Survey
5.0/5
Nov 23, 2021
Portola Property Management Ron
Fast, efficient service - thanks.
Survey
4.0/5
Nov 23, 2021
Portola Property Management Jimmy
Thanks for fixing the mailbox.
Survey
5.0/5
Nov 15, 2021
Portola Property Management Nicholas
We appreciate Sue, Fred and and the rest of the team at Portola Property management. They have always been kind and professional when dealing with our lease renewal every year. Wishing everyone over there a happy holidays! Happy to post a five star review on Yelp if that helps : ) ~ Nick and Valerie
Survey
5.0/5
Nov 10, 2021
Portola Property Management Suzanne
It was very pleasant and did a good job.

Community Affiliations

Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:

Community Affiliations of Portola Property Management

We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Portola Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Portola Property Management

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
rentals@portolarentals.com
After-Hours Emergency: (831) 621-1888
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management