(831) 475-1355 After-Hours Emergency: (888) 315-7713

Our Rental Application Process

Read the steps below and reach out to us if you have any questions.
Read the property listing
• We want you to know what is and is not included with the property!

Review our Criteria and a SAMPLE LEASE.
• We want you to self-evaluate whether it’s worth your time to apply and to be comfortable with the future lease you could be signing.

Drive by the property – Do not disturb any current residents
• We want you to like the neighborhood you might be moving to!

Call (831) 475-1282 or email lcampos@purepm.co for a showing for ALL intended residents who are 18 and over.
• We cannot accept applications until everyone 18 and up in your party has attended a showing of the property.

Once you have completed these steps, you can provide all of the following online for each resident who is 18 and up by clicking on “Apply Now” on the property listing
• An Application
• Proof of income
• Copy of Photo ID
• Payment for the non-refundable $45 application fee
• [If you are unable to submit an application online, please notify our office at time of setting up showing]

Please allow 24-48 hours for the processing of an application (additional time may be needed during the busy season or if references do not return calls quickly).

We may receive multiple applications for this property. We do not necessarily select the first application submitted. Selection of a resident is based upon better credit history, rental references, Proof of Income, Number and type of pets if allowed, and Move-in date.

Next Steps:
1. You will hear from us whether your application is approved or denied.
2. If your application was in good standing, but another application was stronger, you can apply your application towards any of our other properties for 30 days for free (you will still need to attend a showing).
3. If you are offered to rent a property, you will need to turn in a Holding Deposit within 48 hours to secure it in the form of a cashier’s check or money order. This is always in the amount of a half month’s rent made out to PPM and is fully applied towards your move in funds.
4. By your established move in date, you will have started any necessary utilities, submitted proof of renter’s insurance, signed your lease, turned in your remaining move in funds, and can pick up keys! At this point we will have already completed a report of the property and you will have the opportunity to add any comments you would like; we do not do a walkthrough of the property with you.

Application Disclaimer:

The Portola Property Management Resident Benefits Package (RBP) delivers savings
and convenient, professional services that make taking care of your home second
nature. By applying, Applicant agrees to be enrolled and to pay the applicable cost of
$39/month, payable with rent.
Your RBP may include, subject to property mechanicals or other limitations:

– HVAC air filter delivery directly to your door approximately every 90 days.
– A resident rewards program that helps you earn rewards for paying your rent on-
time.
– Credit building to help boost your credit score with timely rent payments.
– $1M Identity Protection for all adult leaseholders
– 24/7 online maintenance reporting
– Online Portal: Access to your account, documents, communication and payment
options.
– One-time late fee or Non-Sufficient Funds forgiveness
– Tenant Liability Insurance Policy

NOTE: The total monthly cost of the Resident Benefits Package is all-inclusive, and
no discounts will be given if any element of the package is unavailable due to a lack
of HVAC or another limitation at a specific property. Residents providing both liability
insurance and renters insurance (including naming the property management
company as the additional insured) may choose option B which is $27/month,
payable with rent.

Areas We Serve

We serve all of Santa Cruz County including:

Santa Cruz
Capitola
Aptos
La Selva Beach
Scotts Valley
Watsonville

National Association of Residential Property Managers logo/badge
Equal Housing Opportunity logo/badge
Good Times -Best 2014 logo/badge
Good Times -Best 2014 logo/badge

What People Are Saying About Us

4.8/5
4.8 /5
47 Reviews

Survey
5.0/5
Jul 27, 2022
Portola Property Management James
Portola Property managers were attentive to our needs, and it has been a pleasure working with them during our move in. The house is clean and tidy, A couple of small repairs were needed, and they were performed by a very friendly handyman (Mike). We are very happy in our new home.
Survey
4.0/5
Jul 14, 2022
Portola Property Management Ron
I was very happy with the process to get my leaking hot water tank replaced. I was able to do it through the property management website and the job was completed very fast. Communicating with the management company has been an issue in the past when I was applying for my lease but I believe their lack of response was due to them being overwhelmed during COVID.
Survey
4.0/5
Jun 19, 2022
Portola Property Management JC
Been at this rental for years, very happy
Google
5.0/5
Jun 6, 2022
Google Portola Property Management Shelly
Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!
Google
5.0/5
May 24, 2022
Google Portola Property Management Tricia
Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.
Survey
4.0/5
May 19, 2022
Portola Property Management Shelly
Not any problems with Portola. They did a good job getting me a home during the beginning of the pandemic. No complaints! Friendly staff
Google
5.0/5
May 19, 2022
Google Portola Property Management Bob
PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.
Survey
5.0/5
May 16, 2022
Portola Property Management Louise
Thank you.
Survey
5.0/5
May 16, 2022
Portola Property Management Cary
Excellent maintenance practices and friendly staff.
Google
5.0/5
May 16, 2022
Google Portola Property Management Josh
Portola has managed our condo for a few years. They were very helpful in managing some renovations. Bookkeeping is prompt and well documented. We have been very happy with their services.
Google
5.0/5
May 16, 2022
Google Portola Property Management Stephen
Saving me money, grey hair,ulcers,trouble,time .....they guys let me sleep nights and NOT WORRY about tenants or leaks or….ANYTHING!!
Survey
5.0/5
Apr 24, 2022
Portola Property Management Robert
We had a very pleasant experience at 204 Vista Prieta Court for 5 years....The management team did a good job with solving problems as soon as possible....Carissa did an excellent job of taking over when Sue and Kelly left......Thank You for all you did......You all take care!!
Survey
5.0/5
Apr 23, 2022
Portola Property Management Arnoldus
Perfect
Survey
5.0/5
Apr 22, 2022
Portola Property Management Ascencion
Laura Gide me exactly as i need thanks Laura i wish she work for me
Survey
5.0/5
Apr 19, 2022
Portola Property Management Dustin
The vendor did a great job, and was happy with the work and the amount of time it took to finish the job.
Survey
5.0/5
Feb 19, 2022
Portola Property Management Marie
The maintenance man worked quickly to resolve the issue.
Survey
5.0/5
Feb 17, 2022
Portola Property Management Reynaldo
The repair was done quick to my satisfaction.
Survey
4.0/5
Feb 16, 2022
Portola Property Management Staci
Karissa is great!
Google
5.0/5
Jan 13, 2022
Google Portola Property Management Sylvia
Great people to do business with, fast and friendly, Happy new year!!
Google
5.0/5
Jan 5, 2022
Google Portola Property Management SC
We have rented with PPM for over 2 years and they have been great to rent from. They are very responsive with maintenance requests. The portal they utilize for rent payments and maintenance requests is easy to use. We highly recommend renting with Portola Property management!
Survey
5.0/5
Dec 19, 2021
Portola Property Management Stacey
We have really enjoyed renting through Portola property management. They respond quickly to anything needed!
Google
5.0/5
Dec 7, 2021
Google Portola Property Management Michele
Portola Property Management has been very responsive and through in all aspects of our professional interactions and communication. They have helped guide and update us through this pandemic. We recently had a very challenging tenant and they focused on the big picture while being very concerned with our needs.
Google
5.0/5
Nov 27, 2021
Google Portola Property Management Dori
Whenever I’ve had a question or a problem concerning our property, a call or an email to “client care” resolved my concerns within the day.
Survey
5.0/5
Nov 23, 2021
Portola Property Management Ron
Fast, efficient service - thanks.
Survey
4.0/5
Nov 23, 2021
Portola Property Management Jimmy
Thanks for fixing the mailbox.

Community Affiliations

Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:

Community Affiliations of Portola Property Management

We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Portola Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Portola Property Management

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
rentals@portolarentals.com
After-Hours Emergency: (888) 315-7713
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management