(831) 475-1355 After-Hours Emergency: (855) 420-7873

Our Rental Criteria

Read the criteria below and reach out to us if you have any questions.

Basic Criteria
Selection of a resident is based on income, credit, and tenant history or ownership. Each applicant must qualify individually based on references and credit, while the income requirement can be met as a household. Negative findings on one or more of the three areas can cause denial of an application. Denial of one application results in the denial of all applications.

Income
Monthly household gross income must equal three (3) times the stated monthly rent. PPM must be able to verify all income sources and reserves the right to disqualify applicants for failure to prove income and/or supply adequate documentation.

You are required to supply reasonable, reliable, and legal documentation on all income in either of the following forms:

  • Last two paycheck stubs.
  • Recent tax returns or W2.
  • Award letters (i.e. alimony, SSI, child support, new employment offer letter)
  • Self-employed individuals must be verified through State, or Federal tax returns.

Credit
PPM obtains a credit report for all applicants, and does not accept copies of credit reports from applicants, no exceptions. Good credit is required. Negative credit reports can be grounds for denial of an application.

Outstanding bad debts being reported on credit report of more than $100.00 but less than $1,000.00 may be accepted with proper explanation and proof.

After a bankruptcy has been discharged, applicant must show six (6) months of positive established credit.

Rental History or Property Ownership
PPM requires a minimum of two (2) years of rental history and/or proof of homeownership. Negative references can be grounds for denial of an application.

All references must be third party and verifiable.

PPM will make a reasonable attempt to contact references provided. PPM reserves the right to decline tenancy based on inability to contact reference provided.

Responsibility of Applicant
It is the responsibility of the applicant to inquire from PPM about any information on the application that they do not understand.

If notified, it is the responsibility of the applicant to accept the offer to rent by submitting a holding deposit.

Automatic Denials
1) Giving false information is automatic grounds for denial.
2) Three (3) or more 3-Day Notices within a 12 month period will result in denial.
3) Two (2) or more NSF checks within a 12 month period will result in denial.
4) Rental history reflecting any unpaid past due rent will result in denial.
5) Rental history reflecting any property damage or disturbance will result in denial.
6) Any collection filed by a property management company or landlord will result in denial.
7) Any applicant with unlawful detainer action or eviction within the past three (3) years will be denied.
8) If unable to verify the income necessary to pay rent, applicant will be denied.
9) Excessive collections will result in denial.
10) Outstanding debt to property management or landlord will result in denial.
11) Any applicant with a bankruptcy not shown as discharged will be denied until shown otherwise.

I understand and agree that by applying for this property I will create a: (1) NO PET PROFILE, or (2) PET/ ANIMAL PROFILE by visiting: https://portolarentals.petscreening.com and pay the application processing fee. Application fee: $20 per pet/animal; tenants with no pets or service animals are free of charge. Your rental application with Portola Property Management will not be processed until this profile is complete. If approved as a tenant, a fee of $25/pet is due monthly with the rent payment.

Areas We Serve

We serve all of Santa Cruz County including:

Santa Cruz
Capitola
Aptos
La Selva Beach
Scotts Valley
Watsonville

National Association of Residential Property Managers logo/badge
Equal Housing Opportunity logo/badge
Good Times -Best 2014 logo/badge
Good Times -Best 2014 logo/badge

What People Are Saying About Us

4.3/5
4.3/5
80 reviews
5 star
55
4 star
13
3 star
3
2 star
1
1 star
8
0 star
0

Google
5.0/5
Sep 22, 2023
Google - Ramona - Portola Property Management
Deposits are always on time. Details are also on time.
Google
5.0/5
Sep 9, 2023
Google - Bianca - Portola Property Management
As a current renter I am pleased with them. They are friendly and professional and are quick to address any concerns I had through the years. Which was not many. Very good company to have as a renter.
Survey
5.0/5
Aug 19, 2023
- Bianca - Portola Property Management
They arrived on time and they completed work quickly and did not leave a mess when they were done.
Survey
5.0/5
Aug 17, 2023
- Leo - Portola Property Management
The leak was fixed, fast and efficient thank you. There are still other items that need repair. (Windows and bathroom)
Survey
5.0/5
Aug 2, 2023
- Marie - Portola Property Management
The staff are always friendly and professional, and responses to maintenance requests are always prompt.
Survey
5.0/5
May 20, 2023
- Joanne - Portola Property Management
Whenever I need anything, they are quick to solve the problem. I've never had any problem with contacting them, and if I leave a message, they respond quickly too.
Google
5.0/5
May 20, 2023
Google - Bob - Portola Property Management
PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.
Google
5.0/5
May 18, 2023
Google - Tricia - Portola Property Management
Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.
Google
5.0/5
May 17, 2023
Google - Stephen - Portola Property Management
These guys have been my manager for many years, they do all the heavy lifting, all the background checks taxes insurance emergencies landscaping…… and I get a check every month on time, and a statement to give to my bookkeeper at tax time.. I am living the dream because of these awesome women 🙏❤️👍👏🌹🇺🇸
Survey
5.0/5
May 8, 2023
- Louise - Portola Property Management
Thank you.
Survey
5.0/5
Mar 15, 2023
- Oscar - Portola Property Management
She did an amazing job
Survey
5.0/5
Feb 18, 2023
- JAMES - Portola Property Management
Satisfied renter! All our repair needs are met with prompt and courteous service. The staff are wonderful people.
Survey
5.0/5
Feb 17, 2023
- Nicholas - Portola Property Management
Carissa and the PPM team are always responsive and helpful. Thank you.
Google
5.0/5
Nov 22, 2022
Google - Inga - Portola Property Management
Portola Property Management has done a wonderful job managing our property. They have made our lives so much easier, and less stressful. Thank you PPM!!
Facebook
5.0/5
Nov 14, 2022
Facebook - Sihle - Portola Property Management
I never believed it works this way, I was very doubtful about Bitcoin and all other online trading, I decided to risk an investment with Mrs Rochelle Nelson, and i sucessfuly made withdrawal in a week. after I saw testimonies of people on how good she is but I was very skeptical but she prove me wrong with my first trade and I'm so happy today, so I'm recommending her to everyone of you to invest with her and testify like me. Contact her now on Email: rochellenelson731@gmail.com WhatsApp: +16267909787
Google
5.0/5
Oct 15, 2022
Google - Lloyd - Portola Property Management
I have had excellent service over the years that Portola Property Management has managed our Condo in Aptos.
Survey
5.0/5
Oct 14, 2022
- Joanne - Portola Property Management
Portola Property Management has always been quick to take care of any maintenance problem that has happened.
Survey
5.0/5
Oct 14, 2022
- Kimberly - Portola Property Management
Laura and staff very nice Professional overall wonderful experience
Survey
5.0/5
Sep 19, 2022
- Robert - Portola Property Management
Repairs were done quickly and professionally.
Facebook
5.0/5
Sep 8, 2022
Facebook - Ngabire - Portola Property Management
WOW!! I'm still looking at my bank account with amazement, I remember a few months back I had nothing I couldn't boast of 1000$ in my bank account cause I've lost my life savings and pension to scammers, I had lost all hope in life. until Mrs. Clarice Haynes, the lady who changed my life totally. I had concluded that all account managers in groups were scammers but she proved me wrong, every time I apologize to her for doubting her from the start. Everyone needs to meet HER. She is the one, I urge you reading this not to conclude that every account manager are the same I propose you try Mrs. Clarice Haynes and see for yourself before concluding. Reach Her at Email:claricehaynestrades@gmail.com WhatsApp:+1(705)806-0465
Survey
5.0/5
Aug 24, 2022
- Lupe - Portola Property Management
I submitted a request and got a response quick
Survey
5.0/5
Jul 27, 2022
- James - Portola Property Management
Portola Property managers were attentive to our needs, and it has been a pleasure working with them during our move in. The house is clean and tidy, A couple of small repairs were needed, and they were performed by a very friendly handyman (Mike). We are very happy in our new home.
Google
5.0/5
Jun 6, 2022
Google - Shelly - Portola Property Management
Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!
Survey
5.0/5
May 16, 2022
- Louise - Portola Property Management
Thank you.
Survey
5.0/5
May 16, 2022
- Cary - Portola Property Management
Excellent maintenance practices and friendly staff.

Community Affiliations

Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:

Community Affiliations of Portola Property Management

We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.

Want to Learn More?

If you’d like to learn more about our properties and what it’s like to work with Portola Property Management, get in touch. We’d be happy to talk more about our rental properties, our application requirements, and our leasing process.

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Portola Property Management

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
rentals@portolarentals.com
After-Hours Emergency: 855-420-7873
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management