(831) 475-1355 After-Hours Emergency: (831) 621-1888

Portola Property Management Privacy Policy


This privacy notice discloses the privacy practices for www.PortolaRentals.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us and the third party processing agency in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 831-475-1355 or via email: Rentals@PortolaRentals.com.

We are proud to share with you our very successful Pet Program!

Kathleen started this program to create more pet friendly housing for tenants, while also soothing any worries property owners may have about accepting pets.

We meet all pets before they move in. Upon approval, an additional $250 per pet is added to the tenant’s security deposit. Twice a year, a representative from Portola Property Management will complete a visual walkthrough of the home. The tenant fee for this is $50 per walkthrough at a total of $100 per year. It is VERY rare that we find any issues in the home, but if found, tenants must correct it at that time. When great tenants find great pet friendly housing, they tend to stay long term.

We take pride in offering about 50% pet friendly housing!

You can meet some of our furry tenants below.

Name: Charlie Tiger
Interests: Daily Siesta, performs head butt tricks, and enjoys the finer things in life such as Pate.

 

 

Name: Blue
Interests:play tug of war. Blue is social and happiest being the center of attention

 

 

Name: Peanut Butter and Jelly

 

 

 

Name: Guero
Interests: loves to cuddle up in a warm spot.

 

 

Name: Roman
Interests: Running on the beach.

 

 

Name: Mollie
Interests: Going to the groomers and napping in the sun.

 

 

Name: Mittens
Interests: hunting for critters, playing with my favorite toys, purring on my owner’s lap and looking pretty.

 

Name: Max
Interests: Modeling, helping Santa when called upon, love kids of all ages

 

 

Name: Maggie
Interests: Where’s the bird…I love being active, running, retrieving, swimming, jumping you name it. I am most happy outside but enjoy curling up on my bed and relaxing at the end of a long day.

 

Name: Kale
Interests: Cuddle, Sleep, Run in the forest, and Sun Bathe on the beach.

 

 

Name: Jack & Jill
Interests: Chasing birds, retrieving balls and getting massages.

 

 

Name: Hot Sauce
Interests: Hunting socks.

 

 

Name: Daphne
Interests: Going for long walks on the beach, sleeping by the fire, listening to music.

 

 

Rental Criteria
Basic Criteria
Selection of a resident is based on income, credit, and tenant history or ownership. Each applicant must qualify individually based on references and credit, while the income requirement can be met as a household. Negative findings on one or more of the three areas can cause denial of an application. Denial of one application results in the denial of all applications.
Income
  • Monthly household gross income must equal three (3) times the stated monthly rent. PPM must be able to verify all income sources and reserves the right to disqualify applicants for failure to prove income and/or supply adequate documentation.
  • You are required to supply reasonable, reliable, and legal documentation on all income in either of the following forms:
    Last two paycheck stubs.

    • Recent tax returns or W2.
    • Award letters (i.e. alimony, SSI, child support, new employment offer letter)
    • Self-employed individuals must be verified through State, or Federal tax returns.
Credit
  • PPM obtains a credit report for all applicants, and does not accept copies of credit reports from applicants, no exceptions. Good credit is required. Negative credit reports can be grounds for denial of an application.
  • Outstanding bad debts being reported on credit report of more than $100.00 but less than $1,000.00 may be accepted with proper explanation and proof.
  • After a bankruptcy has been discharged, applicant must show six (6) months of positive established credit.
Rental History or Property Ownership
PPM requires a minimum of two (2) years of rental history and/or proof of homeownership. Negative references can be grounds for denial of an application.
All references must be third party and verifiable.
PPM will make a reasonable attempt to contact references provided. PPM reserves the right to decline tenancy based on inability to contact reference provided.
Responsibility of Applicant
It is the responsibility of the applicant to inquire from PPM about any information on the application that they do not understand.
If notified, it is the responsibility of the applicant to accept the offer to rent by submitting a holding deposit.
Automatic Denials
1) Giving false information is automatic grounds for denial.
2) Three (3) or more 3-Day Notices within a 12 month period will result in denial.
3) Two (2) or more NSF checks within a 12 month period will result in denial.
4) Rental history reflecting any unpaid past due rent will result in denial.
5) Rental history reflecting any property damage or disturbance will result in denial.
6) Any collection filed by a property management company or landlord will result in denial.
7) Any applicant with unlawful detainer action or eviction within the past three (3) years will be denied.
8) If unable to verify the income necessary to pay rent, applicant will be denied.
9) Excessive collections will result in denial.
10) Outstanding debt to property management or landlord will result in denial.
11) Any applicant with a bankruptcy not shown as discharged will be denied until shown otherwise.

Rose

Leasing Assistant

Duties: Provides administrative support, processes applications, and maintains ads.

Education: BA in English Literature and has taken graduate level classes in Linguistics

After Hours: On weekends, when Rose is not with a book or spending time with friends, she likes to relax and binge-watch movies and series all day.


Fred Thompson

Maintenance Professional

Duties: Support Portola PM Owners/Tenants with their maintenance requests and provide excellent customer service.

“I am the “MacGyver” of Property Maintenance, providing creative solutions to all your unique property needs.”

Experience: Over 10 yrs experience in residential remodeling, repair, and property management in Santa Cruz County.

After Hours: Scuba diving, RV camping, and enjoying the local music scene with my wife & friends.


Steve Thompson

Construction Specialist

Duties: Construction and maintenance

Experience: Over 30 years of general building construction and maintenance.

After Hours: Spending time with Heidi, enjoying life’s adventures along the way. Surfing, Biking, Scuba Diving, Camping, and traveling.


Liliane Molda

Resident Pre-Inspection Coordinator

Duties: Pre-Move-out Inspections

Experience: Licensed Realtor with Lawrie & Lawrie, property management experience

After Hours: Spending time with family, friends, and enjoying the beach and nature


Sue Gerwin

Client Care / Office Manager

Duties: Provide Excellent Customer Service and Office Support

Experience: 11 years in customer service, admin support positions, 10 years as business owner and operations manager, 10 years experience in commerical and residential leasing.

After Hours: Cooking & Camping.


Roxanne Ramos

Accounting Clerk

Duties: Handles all accounting associated with properties. Interacts with property owners and tenants.

Experience: 7 years with Portola PM, and 15 years property management experience.

After Hours: Enjoys time with family and friends.

Kathleen Richards

Director

Duties: Director of Business and Employee Development

Experience:
Kathleen has lived in the Santa Cruz area for over 20 years and holds a BA in Int’l Studies/Economics and an MS in Management/Organizational Development. Kathleen teaches Property Management Classes at Cabrillo College for the Do-It-Yourselfers and has been an expert witness for court cases. Check out her short property management video tips on our website and like us on Facebook Portola Property Management.

Kathleen holds the following professional designations:
CCRM(CA Certified Res Mgr) from CAA
MPM & RMP (Master Prop Mgr) & (Res Prop Mgr) from NARPM

Kathleen has held various local and state board positions from Education Chair to President with NARPM since 2007 and continues to be active in the field of Property Management through teaching and writing. Kathleen holds membership in NAR-Nat’l Assoc of Realtors, CAR-CA Assoc of Realtors, SCAOR-Santa Cruz Assoc of Realtors.CAA-CA Apt Assoc., and NARPM-National Assoc of Residential Property Mgrs.

CA DRE# 01437195


Michael Catalano

President

Duties: Strategic & Leadership Development, Operations Management.

Goal: To provide excellent customer service, to manage properties efficiently, to maximize the investors return, to provide tenants with quality housing.
Mike grew up in real estate and property management and learned at the age of 10 how to take a maintenance call. Mike has over 20 years’ professional experience in all facets of real estate and property management.

He is currently the CEO of NextGen Property Ventures, Inc., with offices in Roseville, CA & Real Estate Connections in Los Gatos, both real estate investment and property management firms. Mike sits on the boards of Fourandhalf, an internet marketing company specializing in property management and of HappyCo, a mobile application for property inspections. Mike is a sought after industry speaker on the topics of property management firm acquisitions, real estate investments, and real estate marketing best practices. He is a member of NAR (National Association of Realtors) and CAR (California Association of Realtors), and NAPRM (National Association of Residential Property Managers).

After Hours: Mike grew up in Saratoga and has family ties to Santa Cruz. Mike is married with 2 children and in his “free time”, he enjoys golf, coaching his kids’ sports teams, and relaxing with his family.

CA DRE: #01824514

[contact-form-7 id=”1063″ title=”Agreement”]

Call or text us at (831) 824-5199 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Get A Free Rental Analysis

  • This field is for validation purposes and should be left unchanged.

How to Rent One of Our Properties!

Read the property listing
• We want you to know what is and is not included with the property!
Review our Criteria and a SAMPLE LEASE.
• We want you to self-evaluate whether it’s worth your time to apply and to be comfortable with the future lease you could be signing.
Drive by the property – Do not disturb any current residents
• We want you to like the neighborhood you might be moving to!
Call (831) 475-1282 or email rentals@portolarentals.com for a showing for ALL intended residents who are 18 and over.
• We cannot accept applications until everyone 18 and up in your party has attended a showing of the property.
Once you have completed these steps, you can provide all of the following online for each resident who is 18 and up by clicking on “Apply Now” on the property listing
• An Application
• Proof of income
• Copy of Photo ID
• Payment for the non-refundable $35 application fee
• [If you are unable to submit an application online, please notify our office at time of setting up showing]
Please allow 24-48 hours for the processing of an application (additional time may be needed during the busy season or if references do not return calls quickly).
We may receive multiple applications for this property. We do not necessarily select the first application submitted. Selection of a resident is based upon better credit history, rental references, Proof of Income, Number and type of pets if allowed, and Move-in date.
Next Steps:
1. You will hear from us whether your application is approved or denied.
2. If your application was in good standing, but another application was stronger, you can apply your application towards any of our other properties for 30 days for free (you will still need to attend a showing).
3. If you are offered to rent a property, you will need to turn in a Holding Deposit within 48 hours to secure it in the form of a cashier’s check or money order. This is always in the amount of a half month’s rent made out to PPM and is fully applied towards your move in funds.
4. By your established move in date, you will have started any necessary utilities, submitted proof of renter’s insurance, signed your lease, turned in your remaining move in funds, and can pick up keys! At this point we will have already completed a report of the property and you will have the opportunity to add any comments you would like; we do not do a walkthrough of the property with you.

Download Your Free eBook:

  • This field is for validation purposes and should be left unchanged.

Diana Wilson

Admin Assistant / Receptionist

 

Hello, my name is Diana Wilson. Though I grew up in Santa Clara I had often found myself spending most of my time in the surrounding Santa Cruz area. In January of 2018  my son and I had made the move over the hill and became permanent residents of Aptos. In March of 2018, I was honored to have joined the Portola Property Management team as an administrative assistant/receptionist. I have five years of previous experience in property management working as an assistant to property managers as well as a maintenance coordinator. I am furthering my education to advance my career in the property management field. While we are talking about the field, I am also a huge baseball fan. Go Giants!