(831) 475-1355 After-Hours Emergency: (855) 420-7873


Frequently Asked Questions

This guide is intended to assist landlords, tenants, property managers, Realtors, and potential rental property owners understand how the City Council’s recently adopted interim rent increase moratorium and just-cause eviction ordinances apply in the City of Santa Cruz. It explains the basic provisions of the Santa Cruz’s interim rent control law and certain state laws relating to rental housing.  

The information in this guide is not a substitute for legal advice.  Specific questions concerning the ordinance’s application to your individual circumstances should be directed to your own attorney.  The Santa Cruz County Bar Association’s Lawyer Referral Service (831-425-4755) can refer you to an experienced attorney for a 30-minute consultation for an administrative fee of $50.

What is the Rent Freeze/Just-Cause Eviction Ordinance?
On Tuesday, February 13th, the City Council adopted two separate ordinances as emergency measures: a Rent Freeze Ordinance restricting the amount landlords can increase rents for certain types of rental units; and a Just-Cause Eviction Ordinance, restricting the grounds upon which landlords can evict tenants, with certain specified exceptions.
Where can I obtain copies of the Ordinances?
The Rent Freeze and Just Cause Eviction Ordinances are posted on the web page of the Santa Cruz City Clerk, or may be accessed by clicking this link.
When do the Ordinances take effect?
Adopted as “emergency” measures pursuant to the Santa Cruz City Charter, both ordinances took effect immediately upon adoption, i.e., on February 13th, 2018.
How long will the Ordinances remain in effect?
The ordinances were adopted as a temporary measure to preserve the status quo while a citizens’ group seeks to qualify an initiative for the November 2018 ballot that would add permanent rent control/just cause eviction restrictions to the Santa Cruz City Charter, and will automatically expire if the initiative fails to qualify for the ballot or pass in the election, or will be replaced by the initiative if it passes.

Rent Freeze Ordinance

What types of rentals are covered by the Rent Freeze Ordinance?
The Rent Freeze Ordinance limits the amount landlords can increase rents for all rental units except the following:

  • Single-family residences, condominiums, and townhouses that are separately owned;
  • Rental units with an initial certificate of occupancy dated on or after February 1, 1995;
  • Hotels, motels, inns, bed and breakfasts and other short-term rentals;
  • Hospitals, convents, residential care facilities, dormitories and other group homes;
  • Government-owned units, Section 8 subsidized units, and other units exempted by State or Federal Law.
Why aren’t all rentals covered by the Rent Freeze Ordinance?
State law (the Costa-Hawkins Rental Housing Act) prohibits cities from enforcing rent increase restrictions on the categories of rental units listed as exempt above.
Does the Rent Freeze Ordinance apply to duplexes and ADUs?
Yes. Accessory dwelling units and duplexes are not exempt from the requirements of the Rent Freeze Ordinance, unless they received an initial certificate of occupancy after February 1, 1995.
What is the effect of the Rent Freeze for a covered unit?
During the moratorium period, landlords may not increase rent for any rental not otherwise exempted by the Ordinance or State law by more than 2%.
What if the landlord already gave notice of a rent increase before the Rent Freeze Ordinance was adopted?
The 2% rent increase restriction applies to all rent increases that take effect after the effective date of the Ordinance, regardless of when notice was provided to the tenant. Accordingly, any rent increase that would take effect after February 13, 2018 must be in compliance with the Rent Freeze Ordinance.
My rent was already increased by more than 2% shortly before the Rent Freeze Ordinance was adopted. Can it be increased again within one year of the prior increase?
The Rent Freeze Ordinance only restricts rent increases that take effect after the Ordinance’s effective date. Accordingly, it could be increased again, up to 2%, during the moratorium period.
How does the Ordinance apply to new tenants?
Under State law, landlords are entitled to set the initial amount at which a rental unit is offered for rent. The Ordinance restricts the amount that landlords may increase rents thereafter.
Are there any exceptions for covered units that are significantly “below market” due to rents not having increased for several years?
A landlord who believes that application of the Ordinance’s rental increase moratorium deprives him or her of a “just and reasonable return on their investment” can petition the City Manager for a determination of the amount of rent necessary to provide a just, fair and reasonable return and authorization for an increase to such amount. The City Manager’s Office is in the process of developing regulations establishing procedures and standards for such determinations.

Just Cause Eviction

What does “Just Cause Eviction” mean?
Just cause eviction ordinances protect tenants from arbitrary, discriminatory or retaliatory evictions, while ensuring that landlords can lawfully evict tenants as long as they have a good reason. Just cause eviction ordinances are a tool for promoting tenant stability, particularly in low vacancy and expensive housing markets where landlords may be tempted to evict tenants in order to obtain higher rents.
What types of rentals are covered by the Just Cause Eviction Ordinance?
The Just Cause Eviction Ordinance applies to all residential rentals, except:

  • A rental unit that constitutes the landlord’s sole rental property;
  • The following categories of rental units, if the landlord resides on-site:
    • A single-family residence;
    • Duplexes;
    • A single-family residence with an accessory dwelling unit.
Could you please clarify what constitutes a "landlord’s sole rental property” for purposes of the above-mentioned exemption? Is this based on distinct habitable units that are rented to different individuals, or is this based on the parcel of land owned by the property owner?
The exemption only applies to an individual rental unit that constitutes the landlord’s sole rental property. Accordingly, a property that has more than one rental unit, including a duplex or a singlefamily residence with an accessory dwelling unit, would not qualify for the exemption.
What are the permissible grounds for eviction under the Just Cause Eviction Ordinance?
Under the Just Cause Eviction Ordinance, the following are the permissible grounds for eviction:

  1. Failure to pay rent;
  2. Material breach of the terms of a lease or rental agreement;
    1. Exception. Landlords may not terminate a tenancy as a result of the addition of a family member, such as the child, foster child, parent, sibling or spouse or partner;
  3. Committing or permitting the creation of a nuisance or cause substantial damage to a rental unit or common area, or creating a substantial interference with the comfort, safety or enjoyment of any of the other residents of the property;
  4. Using or permitting the use of a rental unit for any illegal purpose;
  5. Refusing to give a landlord reasonable access to a rental unit after notice;
  6. The need to conduct substantial and necessary repairs to the rental unit in order to bring a unit into compliance with applicable codes and laws affecting public health and safety, provided that:
    1. The landlord has obtained all necessary permits from the City for such work;
    2. The repairs necessitate the tenant’s vacancy from the rental unit for at least thirty days;
    3. The landlord notifies the tenant of the right to return and reoccupy the rental unit (or a comparable unit on the same property) upon completion of the repairs at the same rent paid before the unit was vacated.
  7. The landlord seeks to recover possession of a rental unit for use and occupancy by the landlord or his or her family member, such as a child, foster child, stepchild, parent, grandparent, grandchild, sibling, or spouse or partner, subject to all of the restrictions mentioned below.
  8. The landlord seeks in good faith to permanently withdraw all rental units of an entire property from the rental housing market.
What are the restrictions on a landlord’s ability to evict a tenant for the purposes of occupying the unit as the landlord’s, or a family member’s, primary residence?
There are several restrictions on a landlord’s using the eviction process to recover a rental unit for the purpose of making it the landlord’s or a family member’s primary residence, including all of the following:

  1. The landlord must be a natural person with at least 50% ownership interest in the property.
  2. No eviction may take place if the landlord already occupies a unit on the property, or a vacancy exists.
  3. The notice to terminate must contain the name, address and relationship to the landlord of the person intended to occupy the unit.
  4. The landlord must intend in good faith to occupy the unit within 60 days after the tenant vacates, and to use it as a primary residence for at least 36 months.
  5. If the landlord fails to occupy the unit within 60 days after it is vacated, it must be offered back to the tenant who vacated at the same rent in effect when the tenant vacated.
  6. A landlord cannot evict a tenant for purposes of re-occupying a units as a primary residence if the tenant:
    1. Has lived there for at least 5 years
    2. OR is at least 62 years old or is certified as being terminally ill by a treating physician unless the landlord or relative who will occupy the unit also meet the age or disability criteria for this exemption and no other units are available.
How much notice is a tenant entitled to receive if evicted for purposes of making a rental unit available for the landlord’s or a relative’s permanent residence?
Under state law, a landlord must give 60 days’ advance written notice if all tenants have lived in the rental unit for a year or more, or 30 days’ notice if any tenant or resident has lived in the rental unit less than one year.
Can I be evicted because my landlord wants to remove my residence from the rental market entirely?
A landlord who seeks in good faith to withdraw all units of an entire property from the rental housing market may do so by providing not less than 120 days’ notice, or 1 year’s notice in the case of tenants defined as seniors or disabled under state law.
I lease a house with two other housemates. Our lease specifies that we are “jointly and severally liable” for the terms of the lease and that no new co-occupant/housemate other than a child born to an original Tenant can take up occupancy without the advance written permission of the Landlord. Do I need the Landlord’s consent to bring on another tenant if one of my housemates moves out?
Yes. The Just Cause Eviction Ordinance does not take precedence over the terms of a lease requiring the landlord’s consent to bring on an additional resident or sub-tenant, except for a family member, such as a parent, child, sibling or spouse. Accordingly, a landlord could evict a tenant who attempts to sublease a rental unit in violation of the terms of an existing lease.


Can I be evicted for reporting a violation of the Rent Freeze or Just Cause Eviction Ordinances?
No. The Ordinances prohibit landlords from evicting or taking any retaliatory action against a tenant who reports a violation.
How will the Ordinances be enforced?
A tenant who believes that a landlord has violated any provision of the Rent Freeze and Just Cause
Eviction Ordinances, including accepting payment of rent in excess of the amount authorized by the Rent Freeze Ordinance may bring a civil suit in the Santa Cruz County Superior Court. In a civil suit, a prevailing tenant may recover all damages, plus reasonable attorneys’ fees and costs. Additionally, if a court finds that a landlord has acted willfully or with oppression, fraud or malice, the tenant may be entitled to treble (triple) damages. In addition, the City may independently take enforcement action against any violation of the Rent Control or Just Cause Eviction Ordinances.

Our Property Management Office

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
After-Hours EMERGENCY: (888) 315-7713
CA DRE #01857047
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What People Are Saying About Us

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Sep 22, 2023
Google - Ramona - Portola Property Management
Deposits are always on time. Details are also on time.
Sep 9, 2023
Google - Bianca - Portola Property Management
As a current renter I am pleased with them. They are friendly and professional and are quick to address any concerns I had through the years. Which was not many. Very good company to have as a renter.
Aug 19, 2023
- Bianca - Portola Property Management
They arrived on time and they completed work quickly and did not leave a mess when they were done.
Aug 17, 2023
- Leo - Portola Property Management
The leak was fixed, fast and efficient thank you. There are still other items that need repair. (Windows and bathroom)
Aug 2, 2023
- Marie - Portola Property Management
The staff are always friendly and professional, and responses to maintenance requests are always prompt.
May 20, 2023
- Joanne - Portola Property Management
Whenever I need anything, they are quick to solve the problem. I've never had any problem with contacting them, and if I leave a message, they respond quickly too.
May 20, 2023
Google - Bob - Portola Property Management
PPM has always handled our property very well. Since we live 1000 miles away, it's nice to have someone local to solve any problems and keep things current.
May 18, 2023
Google - Tricia - Portola Property Management
Carissa at Portola Management does a great job making sure that my tenants get what they need in a timely manner.
May 17, 2023
Google - Stephen - Portola Property Management
These guys have been my manager for many years, they do all the heavy lifting, all the background checks taxes insurance emergencies landscaping…… and I get a check every month on time, and a statement to give to my bookkeeper at tax time.. I am living the dream because of these awesome women 🙏❤️👍👏🌹🇺🇸
May 8, 2023
- Louise - Portola Property Management
Thank you.
Mar 15, 2023
- Oscar - Portola Property Management
She did an amazing job
Feb 18, 2023
- JAMES - Portola Property Management
Satisfied renter! All our repair needs are met with prompt and courteous service. The staff are wonderful people.
Feb 17, 2023
- Nicholas - Portola Property Management
Carissa and the PPM team are always responsive and helpful. Thank you.
Nov 22, 2022
Google - Inga - Portola Property Management
Portola Property Management has done a wonderful job managing our property. They have made our lives so much easier, and less stressful. Thank you PPM!!
Nov 14, 2022
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Oct 15, 2022
Google - Lloyd - Portola Property Management
I have had excellent service over the years that Portola Property Management has managed our Condo in Aptos.
Oct 14, 2022
- Joanne - Portola Property Management
Portola Property Management has always been quick to take care of any maintenance problem that has happened.
Oct 14, 2022
- Kimberly - Portola Property Management
Laura and staff very nice Professional overall wonderful experience
Sep 19, 2022
- Robert - Portola Property Management
Repairs were done quickly and professionally.
Sep 8, 2022
Facebook - Ngabire - Portola Property Management
WOW!! I'm still looking at my bank account with amazement, I remember a few months back I had nothing I couldn't boast of 1000$ in my bank account cause I've lost my life savings and pension to scammers, I had lost all hope in life. until Mrs. Clarice Haynes, the lady who changed my life totally. I had concluded that all account managers in groups were scammers but she proved me wrong, every time I apologize to her for doubting her from the start. Everyone needs to meet HER. She is the one, I urge you reading this not to conclude that every account manager are the same I propose you try Mrs. Clarice Haynes and see for yourself before concluding. Reach Her at Email:claricehaynestrades@gmail.com WhatsApp:+1(705)806-0465
Aug 24, 2022
- Lupe - Portola Property Management
I submitted a request and got a response quick
Jul 27, 2022
- James - Portola Property Management
Portola Property managers were attentive to our needs, and it has been a pleasure working with them during our move in. The house is clean and tidy, A couple of small repairs were needed, and they were performed by a very friendly handyman (Mike). We are very happy in our new home.
Jun 6, 2022
Google - Shelly - Portola Property Management
Rented from Portola, they were a good rental company . Zero complaints.Portola helped get into my place, that I love, early pandemic, with very little complications...in a very complicated time. Carissa, was fabulous with me and doing everything to help me get in on a timely basis, im disabled, so this was huge for me..* Thank you Carissa* So, a big shout out to her and the company!
May 16, 2022
- Louise - Portola Property Management
Thank you.
May 16, 2022
- Cary - Portola Property Management
Excellent maintenance practices and friendly staff.

Community Affiliations

Portola Property Management has had the opportunity to make charitable donations and/or partner with the following organizations:

Community Affiliations of Portola Property Management

We Do Business in Accordance with the Federal Fair Housing Law which states it is illegal to Discriminate Against Any Person Because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin, or Sexual Orientation.

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Portola Property Management

1210 Brommer St,
Santa Cruz, CA 95062
(831) 475-1355 | (831) 475-1428
After-Hours Emergency: 855-420-7873
CA DRE #02124826

Affiliated Companies:
Real Estate Connections: San Jose Property Management
Sunburst Properties: Sacramento Property Management