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I just was very impressed by the way I was greeted and welcomed by the agent, Kelly, today as I arrived to see 2 of (PPM's) properties for rent. I've been looking for a place to rent for over 8 months because I selling my home of 26 years and besides being in an already stressful situation,the additional stress of going back to becoming a "renter"again after 27 years, had me more than a bit worried about my future after being a homeowner. I was pleasantly surprised when I walked into the duplexes, that I'd had my eye on for 6 months,because I thought they had been already rented because they stopped being listed! I was thrilled to find out they were back on the market and the owner had done a beautiful renovation and upgrade on both units! I applying ASAP hoping for a chance to start a new chapter in my life with confidence that I'll be safe and comfortable in one of these properties for a long time to come.

We lived in a house managed by Portola for about three years. We have never experienced a more professional and responsive team. Often there is some degree of discussion about a broken part or repair here or there, but Portola seemed to have the tenants' best interests in mind and usually had workmen here to fix something very quickly, no questions asked. The online portal for reporting such issues is also fantastic - especially since problems tend to never happen during the business hours. HIGHLY RECOMMEND.

First class company, I would highly recommend.

We have used Portola Management for tenant placement and consultation for many years. Kathleen has always been available with professional advise and exemplary service. We will continue to use her valuable services in the future.

I currently rent from this company. The application process was simple and straightforward. We've had a few minor maintenance issues, which have been promptly and professionally addressed. It's very refreshing to work with a property management service as well-organized and responsive as this group is.

Great company to rent under! They are very quick to respond to questions and once you have landed a place to rent - they are most helpful in helping you organize all the paperwork and formalities! It's the small things that make PPM special - they truly are just as excited as you are when you move in to your new place!

Portola Property Management took the headache (and pain) out of renting. After conducting renter interviews myself and ending up with several poor (and expensive) renters, a friend recommended PPM and I got smart. Kathleen and her team were professional, efficient and quick. The tenants they found have been excellent: clean, quiet, respectful of other tenants, pay rent on time, and no more calls from the police in the middle of the night! I literally sleep better thanks to PPM. I highly recommend Portola Property Mgmt. - you'll sleep better too!

Was with PPM for 3 years, very attentive to any needs at our rental. Took care of things that were broken and were very professional. Especially enjoyed working/interacting with Kathy. We moved on only because we moved out of town. They are very thorough with cleaning your unit beforehand!

I have friends who are landlords, and I have recommended that they reach out to Portola Property Management if they are looking for a property manager. I think the staff does a good job of balancing the needs of both the tenant and landlord.

Always very quick to respond to my needs and maintenance requests, Portola Property Management has been a very professional rental management company to work with. They had a great list of homes and ones identified as pet friendly, which was perfect for my wife and I and our two dogs. The home we have is awesome, and we couldn't have asked for a better situation in Santa Cruz!

I enjoy renting from Portola Property. They are always friendly and any service request I submit is promptly answered.

From the very beginning, the application process was clear and left few questions. The staff was friendly, yet very professional. They were most welcoming. A couple areas that needed attention and repair, since moving in were handled with expediency and efficiency. Upon moving in, I did have to attend to some cleaning details that had been perhaps overlooked before my arrival. But overall, I love my place and am happy to be living here.

Portola property management was very helpful to me and my wife over the years that we lived in the Santa Cruz area. For over three years, they promptly responded to our phone calls and found various ways to address our concerns. There was always a smile from them when we dropped off our rent and make us feel very welcome in the Santa Cruz area. There are a lot of bad people to rent from out there, but Portola Property Management is thankfully one of the good guys!

I was a tenant with portola property management for a year. They were always very nice and helpful. we had no issues for the entire year which never happens.

While there have been some personnel changes this past year, which takes some getting used to, overall our experience for the past two years has been really great. Portola is always responsive, responsible, and professional regarding all things. As a team they have been very quick in responding to our needs. As responsible pet owners, we really appreciate the thoughtful and smart way they have set up the pet program. When they met our dog for the first time, they were all so sweet! We love our house and really value how Portola helps make this our home! In my experience, they are by far the best property managers in all of Santa Cruz.

I've rented through Portola in two separate townhomes, and I've had a great experience both times. Extremely friendly people work at the office on Brommer. Their maintenance guy is always prompt and takes the time to schedule with you. I had no issue getting my security deposit back, and they have generally had good flexibility about move-ins and move-outs for me and my roomates.

Very professionally run business. There is a reason why Portola Property Management consistently wins the Good Times Best award year after year. As a tenant, I was very impressed with the kindness and gratitude expressed to me on the day that I had first moved in. Bravo Portola!

If you want full service, professional management, look no further. Kathleen and her staff handle all phases of the rental process. They are up to date on the all the laws relating to landlords and tenants. My clients that have properties managed by them comment on the hi level of professionalism.

Kathleen Richards of Portola Property Management is simply the best property manager in our area, if you're judging on the most important qualities: honesty, experience, and competence. Her staff is easy to work with and responsive, including her on-staff handyman. You won't find a better property manager anywhere, I recommend her to all my clients who buy investment property. Linda Murphy, RPM Mortgage

I wish there were 10 stars. Portola Property Management has consistently wowed me. I have referred them many times to both potential renters and to owners looking for management services. Being in the business I am in it is important to see that they care about the property they are renting. They protect both the potential tenant and the owner. They always make sure that everything is taken care of. Don't let roofs and plumbing leak, make sure appliances are in good shape and working order, flooring and paint is clean and fresh. I can't say enough about their service. They have exceptional call back time, are extremely courteous and efficient. You can trust that if you are an owner looking for someone to trust with your home or investment property you won't be disappointed. They take exceptional care in screening the potential tenants to find a good fit for both you and them. I have worked with Kathleen, Carol and Jana and have found all three to be extremely professional, prompt and courteous. I will use them over and over again!!